FAQ’s

Frequently Asked Questions For Our Service Department

Where do I park my RV when I arrive for Service?

We have a Drop off/Pickup Zone directly off of Rundle Road (West side) prior to our building. Drop off your RV here and come on into our Store to check in.

Due to the high volume traffic volume during peak season we ask that you please do not bring your RV directly up to our store.
Do you provide mobile or in park Service?

Unfortunately at this time we do not offer mobile or in park service. We recommend connecting with your park to see who their recommended park technician is.
How far out do I need to book for a service appointment?

Our business is seasonal, therefore wait times may vary from a couple of days to weeks during our peak season. Please contact us for an exact time period.
I am just passing through your area and I need service can I just come by?

We do accept transient customers, and we will do our best to assist you the best we can. We do recommend you please contact us to inform us you are coming. We will prioritize emergency repairs over repairs that can wait.
Do you accept drop in service appointments?

Typically during our peak season we do not, however in case of an emergency please contact us. We will do our best to assist you.
If you need to order parts for my service appointment long does it take to receive parts?

It does vary by the exact part needed and the manufacture. If it is something we can order aftermarket it will take us a day or two however if we need to order directly from the manufacture (again depending on exact part needed) arrival time period can sometime exceed 6 weeks.
Do you keep my trailer or RV on your site until the Parts are received?

We are very limited for space, if the unit can be used we will ask for you to pick up the RV and return when the parts arrive. If the unit is unable to be moved or used while awaiting parts we will hang onto the RV on site.
Do you complete major insurance repairs?

Yes absolutely, please contact us to discuss.
Do you do fibreglass repairs or body work?

Yes absolutely, please contact us to discuss.
Do you do custom work on RV’s? Ex. Wheel chair access or inserting washer/dryers?

Yes we do, please contact us on what you would like to have done and we will do our best to assist you.
Will you show me how to complete a winterize/de-winterize on my unit?

Unfortunately at this time we are not offering such seminars, however this is something we hope to implement for the future. Please stay tuned.
I am coming from far away for service repairs, can I stay on your site?

Unfortunately not, we recommend that you stay at Darlington Provincial park which is directly across from our location.
Are you open for Service Appointments all year long?

Yes are open all year, except holidays.
Do you have an onsite accessory store?

Yes we do, please stop on by.
Do you provide storage?

Yes we have a storage facility. To inquire about storage please contact rvstorage@owasco.com
What are the contact numbers for roadside assistance?

FORD: 1-800-665-2006 GM: 1-800-268-6800 MERCEDES: 1-800-387-0100 COACHNET: 1-877-801-0333