Covid-19 Frequently Asked Questions
General
Is your dealership open?
Yes, we are Open for Business. We are an Essential Service and are here for you. We are updating our hours and posting them on the website.
Am I allowed inside?
Yes, but just into the front entrance where we will greet you and log your name and number for contact tracing. We control how many people are in our stores and where they can go.
Can I use the bathroom?
Yes, after you are greeted and logged
Are the employees wearing masks?
Yes, our employees all wear appropriate face coverings.
Parts Department
Can I walk through your parts department?
Yes, after you are greeted and logged
Do I have to book an appointment?
No appointment needed!
How do I place a parts order?
You can order online, over the phone or in person depending what colour we are in.
How do I pick up a parts order?
We offer in store pick-up & curb-side pick-up.
How do I pay for my parts order?
We offer secure online payment or pay in dealership.
Am I able to complete the process from curb-side and have my order brought out?
Absolutely! Just call us when you arrive.
Sales Department
Do I have to book an appointment?
No appointment needed!
Is the showroom open?
Yes it is.
Are we still able to test drive the car – what is the process? Will you come with us? Will the car be sanitized
Yes you are. The process changes based on what Colour Zone we are in. Please call your Brand Specialist and they will let you know the current protocols.
Do you offer Video appointments?
We sure do! Please contact us and we’re happy to set it up.
Can you deliver the vehicle to our home?
Yes we can.
What’s the process with the lease return with Covid?
The process changes based on what Colour Zone we are in, but you always can just drop the vehicle off and put the key in the night box. We’ll take care of the rest.
Service Department
How do I make an appointment?
We prefer you make an appointment but we will try our best to take care of last minute arrivals. Please call us on your way in to confirm.
Do you have a waiting area?
It depends on what Colour Zone we are in but most of the time we do. Our waiting areas are well-spaced out for your safety.
Do I have to come inside the store?
No. Just call us when you arrive and we will come out to you.
Is my vehicle sanitized before/after service?
Yes it is to protect everyone. We even sanitize your key.
Can I use a drop box for my key?
Yes, this is the best option. We even have a pick up box for your convenience.
Do you have transportation options available?
Yes, we have a shuttle service which runs each hour with a limited capacity. We use a fogger to sanitize the shuttle after each run to keep us all safe. Please call us to book your pickup and ride home.
What is our drop off procedure for service appointments?
It’s an easy process, we have a video on our website for you to watch to take you step by step.
Will I be able to go over the final repairs with someone?
Yes! This is most important so you understand the repairs.